Innovate Level 4 Certificate in Senior Housing & Property Management – Kingdom Academy Training Experience

QAN 610/4555/X

The objective of this qualification is to recognise learners’ achievements within the housing and property environment. It will develop learners’ understanding of the needs of housing/property professionals within the private, affordable and social housing sectors.

This qualification further develops learners’ knowledge and skills to pursue careers such as a Neighbourhood Housing Manager, Neighbourhood Investment Manager, Property Manager, Voids and Lettings Manager, Assets Manager, Incomes Manager, Resident Involvement Manager, Supported Housing Manager or Leasehold Manager.

The qualification focuses on key areas such as:

Legislation and regulation, Policies and procedures, Context of the housing and property market, Business planning and performance monitoring, Customer service and stakeholder relationship management.

Course Content

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Introduction

Learner Handbook

Qualification Specification

Background Information & Wider Learning - E-Learning

Background E-Learning

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Health and Safety in Housing and Property Management

Equality and Diversity in a Housing Context

Insurance Regulation and Legislation

Legal Framework for the Housing Sector

Contract Legislation and Regulation

Tax Legislation and Regulation

Anti-Money Laundering Legislation and Regulation

Legislation and Regulation Regarding Sale of Properties

Issues Relating to the Letting of Property

Legislation and Regulation in the Housing and Property Market

Legislation and Regulation Workshop

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Workshop Feedback – Legislation and Regulation

Workshop Slide Deck – Legislation and Regulation

Legislation and Regulation – E-Learning

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Principles and Practices of Current Landlord & Tenant Law (England)

Key Issues Related to Letting & Management of Property in the Social & Private Rented Sectors

Types of Tenancies

Social and Private Sector – Codes of Practice and Published Standards

The Principles & Practice of Legislation

A Legal Contract in Housing (England)

Relevant Legislation & Regulation in Housing & Property

GDPR Applied to Housing and Property Management

Safeguarding in Housing and Property Management

Other Relevant Legislation & Regulation

Reasonable Adjustment in Housing (Equality Act 2010)

Regulatory Standards for Social Housing Landlords

Consumer Standards for Social Housing Landlords

Legislation and Regulation – Activities

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Mock MQC Test Activity

Mock MQC Test Results & Reflective Account Activity

MCQ Test Certificate Upload Activity

Policies and Procedures

Policies and Procedures – Workshop

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Workshop Feedback – Policies and Procedures

Workshop Slide Deck – Policies and Procedures

Policies and Procedures – E-Learning

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National Housing Policy

Housing and Property Management Policies, Principles, and Practices

Business Principles, Priorities, and Values of an Organisation

Organisation Culture in Housing

Policies, Principles, and Practices Impact on Service Delivery

Using Communication Skills to Resolve Issues or Signpost to Support

Resolving Conflict with Housing Customers and Colleagues

Policies and Procedures – Activities

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Policies & Procedures – Reflective Account Activity

Policies & Procedures – Case Study Activity

Policies & Procedures – Case Study Activity

Policies & Procedures – Witness Testimony Activity

Policies & Procedures – Professional Discussion Activity

Context of the Business in the Housing and Property Market

Context of the Business – Workshop

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Workshop Feedback – Context of the Business

Workshop Slide Deck – Context of the Business

Context of the Business – E-Learning

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Business Ethics and Organisational Ethics in Housing

CIH Codes of Conduct and Ethics

Core Housing Services Offered

Repairs and Maintenance Services

Housing Market Overview and Trends Timeline

Private Rented Sector

Organisational Planning (Housing and Property Management)

Organisational Performance Management Systems

Performance Measurements

Appraisal Process

Value of Estates and Neighbourhoods

Systems Used for Asset Management

Social and Physical Context of Estates and Neighbourhoods

Personal and Team Objectives (L4) (Housing and Property Management)

Personal Feedback

Kolb Learning Cycle

Gibbs’ Reflective Cycle Model

Context of the Business – Activities

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Context of the Business in the Housing & Property Market – PowerPoint Activity

Context of the Business in the Housing & Property Market – Video Activity

Context of the Business in the Housing & Property Market – Reflective Model Activity

Context of the Business in the Housing & Property Market – Portfolio Activity

Business Planning and Performance Monitoring

Business Planning and Performance Monitoring – Workshop

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Workshop Feedback Form – Business Planning and Performance Monitoring

Workshop Slide Deck – Business Planning and Performance Monitoring

Business Planning and Performance Monitoring- E-Learning

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Types of Data (Housing)

Housing Data Analysis

Interrogating, Interpreting, and Disseminating Housing Information

Methods of Communication

Communicating Information to Stakeholders (Housing)

Presenting Strategic Housing Information

Prioritisation (Housing)

Raising Workload Concerns (Housing)

Time Management Tools

EQ and Leadership

Action Centred Leadership

Ensuring Consistent, Accurate Communication with Housing Stakeholders

Situational Leadership

High Performing Teams

Belbin’s Team Roles

Tuckman’s Team Development Model

Coaching Skills

Coaching Styles

Rapport Building in Housing Management

Delivering Ethical and Non-Judgemental Decision-Making (Housing)

Herzberg Hygiene Theory

Pink’s Three Drives

Decision Making Tools For Housing Professionals

Decisions Aligned with Housing Company Objectives and Priorities

Root Cause Analysis in Housing Management

Problem-Solving Methodologies for Housing Problems

Reviewing Housing Outcomes and Identifying Best Practices

Force Field Analysis (OM5)

The Impact of Internal and External Factors on Leaders

Understanding the Wider Social and Economic Environment

IT Equipment and Software Solutions in Housing Management

Regulatory Requirements for Using Software in Housing Management

Project Management (OM5)

Project Team Roles

Creating a Project Plan

WBS & RACI Matrix (OM5)

Monitoring Project Progress

Using Digital Tools To Deliver a Project

Managing Project Risk and Resources

Business Planning and Performance Monitoring – Activities

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Business Planning and Performance Monitoring – 121s & Appraisal Activity

Business Planning and Performance Monitoring – Portfolio Activity

Business Planning and Performance Monitoring – Professional Discussion Activity

Business Planning and Performance Monitoring – Written Q&A Activity

Business Planning and Performance Monitoring – Small Project Activity

Customer Service and Stakeholder Relationship Management

Customer Service and Stakeholder Relationship Management – Workshop

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Workshop Feedback Form – Customer Service and Stakeholder Relationship Management

Workshop Slide Deck – Customer Service and Stakeholder Relationship Management

Customer Service and Stakeholder Relationship Management – E-Learning

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Identifying Stakeholders

Key Stakeholders in Housing and Property Management

Stakeholder Mapping and Engagement

Stakeholder Relationships

Building Rapport with Vulnerable Customers

Vulnerable Customers and Complex Needs

Collaborating Successfully with Colleagues and Partners

Questioning and Summarising (Housing)

Active Listening

Transactional Analysis

Shannon Weaver Model of Communication

Influencing and Negotiation Models in Housing

Customer Service and Stakeholder Relationship Management – Activities

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Customer Service and Stakeholder Relationship Management – Workplace Observation Activity

Customer Service and Stakeholder Relationship Management – Case Study Activity

Customer Service and Stakeholder Relationship Management – Portfolio Activity

Financial Management

Financial Management – Workshop

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Workshop Feedback Form – Financial Management

Workshop Slide Deck – Financial Management

Financial Management – E-Learning

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Procurement Best Practices and Ensuring Value for Money

Understanding and Managing Budgets

Understanding and Evaluating Financial Statements

Rent Arrears Management

Overcoming Factors Impacting Budget Management

Financial Management – Activities

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Financial Management – Leaflet or PowerPoint Activity

Financial Management – Portfolio Activity