CIH Level 2 Certificate in Housing

Induction and Learning to Learn – Workshop Feedback

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Workshop Feedback Form – Induction and Learning to Learn

CIH Level 4 Certificate in Housing – Qualification Specification

Induction and Learning to Learn – E-Learning Library

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Academic Writing: Learning to Learn

Qualification Specification

Academic / Assessment Descriptors

Customer Service in Housing – Workshop Feedback

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Customer Focus in Housing – Workshop Feedback Form

Workshop Slide Deck – Customer Service for Housing

Customer Service in Housing – E-Learning Library

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How Organisation’s Services Meet the Diverse Needs of a Community

Rapport Building in Housing Management

Demonstrating Empathy in Housing Management

Diversity of Housing Service Users and Their Needs

Understanding Housing Customer Expectations

Vulnerable Customers and Complex Needs

Sources of Good Practice Guidance to Meet the Diverse Needs of Customers

Equality and Diversity in a Housing Context

Customer Service in Housing – Portfolio Activities

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Customer Service for Housing – Assignment Brief and Submission

Workshop – Assets, Repairs and Maintenance

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Workshop Feedback Form – Assets, Repairs and Maintenance

Workshop Slide Deck – Assets, Repairs and Maintenance

E-Learning – Assets, Repairs and Maintenance

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Housing Stock

Social and Physical Context of Estates and Neighbourhoods

Value of Estates and Neighbourhoods

Activity – Assets, Repairs and Maintenance

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Assets, Repairs and Maintenance – Assignment Brief and Submission

Workshop – Housing Provision and Organisations

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Workshop Feedback Form – Housing Provision and Organisations

Workshop Slide Deck – Housing Provision and Organisations

E-Learning – Housing Provision and Organisations

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Housing Market Overview and Trends Timeline

Social Housing

Private Rented Sector

Occupancy and Tenure

Core Housing Services Offered

Repairs and Maintenance Services

Key Stakeholders in Housing and Property Management

Collaborating Successfully with Colleagues and Partners

Responding to Customers, Colleagues, and Partner Organisations

Legal Framework for the Housing Sector

Activity – Housing Provision and Organisations

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Housing Provision and Organisations – Assignment Brief and Submission

Workshop – Professional Development in Housing

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Workshop Feedback Form – Professional Development in Housing

Workshop Slide Deck – Professional Development in Housing

E-Learning – Professional Development in Housing

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Roles Within Housing and Property Management

Skills and Behaviours of a Housing Professional

Professionalism and Ethics in Housing

CIH Codes of Conduct and Ethics

Personal Development Planning

Continuous Professional Development

Activity – Professional Development in Housing

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Professional Development in Housing – Assignment Brief and Submission

Course Content

Induction and Learning to Learn

Course Includes