Accelerated CIH Level 4 Certificate in Housing

Induction and Learning to Learn – Workshop Feedback

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Workshop Feedback Form – Induction and Learning to Learn

CIH Level 4 Certificate in Housing – Qualification Specification

Induction and Learning to Learn – E-Learning Library

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Academic Writing: Learning to Learn

Qualification Specification

Academic / Assessment Descriptors

Professional Practice Skill for Housing – Workshop Feedback

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Professionalism in Housing – Workshop Feedback Form

Workshop Slide Deck – Professional Practice Skill for Housing

Professional Practice Skill for Housing – E-Learning Library

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CIH Codes of Conduct and Ethics

Skills and Behaviours of a Housing Professional

Professional Judgement

Personal Development Planning

Continuous Professional Development

Kolb Learning Cycle

Gibbs’ Reflective Cycle Model

Schon’s Reflection Theory & Double Loop Learning

Professional Practice Skill for Housing – Portfolio Activities

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Professional Practice Skills for Housing – Assignment Brief & Submission Portal

Resident Involvement in Housing – Workshop Feedback

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Resident Involvement in Housing – Workshop Feedback Form

Workshop Slide Deck – Resident Involvement in Housing

Resident Involvement in Housing – E-Learning Library

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Service User Involvement

Community Involvement

Resident Involvement in Housing – Portfolio Activities

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H411: Resident Involvement in Housing – Assignment Brief & Submission Portal

Customer Service in Housing – Workshop Feedback

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Customer Focus in Housing – Workshop Feedback Form

Workshop Slide Deck – Customer Service for Housing

Customer Service in Housing – E-Learning Library

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Methods of Communication

Active Listening

Adapting Communication to Changing Circumstances and Needs

Rapport Building in Housing Management

Demonstrating Empathy in Housing Management

Delivering Ethical and Non-Judgemental Decision-Making (Housing)

Additional Principles of Customer Service

Understanding Housing Customer Expectations

Aligning Organisational Standards with Housing Customer Expectations

Resolving Conflict with Housing Customers and Colleagues

Key Strategies for High-Pressure Housing Conflicts

Customer Service in Housing – Portfolio Activities

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H404: Customer Service in Housing – Assignment Brief & Submission Portal

Housing Policy – Workshop Feedback

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Housing Policy – Workshop Feedback Form

Workshop Slide Deck – Housing Policy

Housing Policy – E-Learning Library

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National Housing Policy

How National Housing Policy is Developed

Housing and Property Management Policies, Principles, and Practices

Policies, Principles, and Practices Impact on Service Delivery

Housing Policy – Portfolio Activities

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H403: Housing Policy – Assignment Brief & Submission Portal

Financing for Housing – Workshop Feedback

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Workshop Feedback Form

Finance in Housing – Qualification Unit Overview

Financing for Housing – E-Learning Library

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Subsidies and Funding Impacts – Housing

Income and Expenditure in Housing

Understanding and Managing Budgets

Understanding and Evaluating Financial Statements

Financing for Housing – Portfolio Activities

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H414: Financing for Housing – Assignment & Submission Portal

Housing Law – Workshop Feedback

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Housing Law & Regulation – Workshop Feedback Form

Housing Law & Regulation – Qualification Unit Overview

Housing Law – E-Learning

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Legal Framework for the Housing Sector

GDPR

GDPR Applied to Housing and Property Management

Health and Safety in Housing and Property Management

Contract Legislation and Regulation

Tax Legislation and Regulation

Insurance Regulation and Legislation

Anti-Money Laundering Legislation and Regulation

Social and Private Sector – Codes of Practice and Published Standards

Legislation and Regulation Regarding Sale of Properties

Equality and Diversity in a Housing Context

Housing Law – Portfolio Activities

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H402: Housing Law – Assignment Brief & Submission Portal

Course Content

Professional Practice Skill for Housing

Course Includes